How I Built Resilience: Niraj Shah and Steve Conine of Wayfair

Niraj Shah and Steve Conine are the co-founders of Wayfair.
Niraj Shah and Steve Conine are the co-founders of Wayfair.

Despite the economic crisis, Wayfair has seen an 84 percent sales spike, leading them to profitability during the COVID-19 pandemic.

However, co-founders Niraj Shah and Steve Conine have also dealt with unexpected challenges, from hundreds of layoffs in February to employee-staged protests outside Wayfair’s office in June.

These conversations are excerpts from our How I Built Resilience series, where Guy talks online with founders and entrepreneurs about how they’re navigating turbulent times.